5. the firm/customer interface and its marketing implications
Published 5 years ago • 1.1K plays • Length 9:42Download video MP4
Download video MP3
Similar videos
-
13:40
11. people management and internal marketing as prerequisite for successful marketing
-
10:52
4. analyzing service orientation and customer focus - the strategic management trap
-
9:13
6. the service profit logic and its management implications
-
5:12
principles of service management - intro
-
8:28
principles of service management - outro
-
1:03:22
北大数字金融公开课第六讲——谢绚丽:《商业银行的数字化转型》 - 北京大学 peking university
-
40:25
hanken professor christian grönroos - principles of service management 1 - what is service?
-
1:08:34
hanken professor christian grönroos - principles of service management 5 - value creation an..
-
1:19
customer story: city of vantaa - transforming internal communications
-
1:03:17
hanken professor christian grönroos - principles of service management 2 - the service profit logic
-
1:29
how to apply to master's programme at hanken school of economics
-
15:31
12. customer-driven marketing communication
-
11:11
1. service as a business model - service logic and customer focus
-
8:22
14. managing service culture: the internal service imperative
-
4:08
the hanken mentorship programme - students
-
13:27
3. customer perceived quality and its management implications
-
1:27
fancy getting a phd?
-
1:02
the 5s advantage: customer service
-
13:24
16. conclusions - guiding rules and barriers
-
7:17
#huaweiconnect -bank of china fuels digital transformation on inof roce-san
-
1:25:00
module 5 - class 5