achieving excellence in cx with ai & omnichannel quality management throughout the customer journey Published 4 years ago • 97 plays • Length 51:48 Download video MP4 Download video MP3 Similar videos 37:38 solving omni-channel transformation with customer centricity 47:03 calculating omni channel customer experience 18:02 the future of omni-channel retail: emily culp of rebecca minkoff 8:19 why omni-channel retailing is important