who should do conversation reviews? – part 1: qa specialist reviews & manager reviews [video course]
Published 2 years ago • 496 plays • Length 4:10Download video MP4
Download video MP3
Similar videos
-
![who should do conversation reviews? – part 2: self-reviews & peer reviews [video course]](https://i.ytimg.com/vi/CBSmpRLAsWA/mqdefault.jpg)
4:17
who should do conversation reviews? – part 2: self-reviews & peer reviews [video course]
-
![how many support conversations should you review? – part 1: guidelines [online course]](https://i.ytimg.com/vi/VJ8kOeUoFXs/mqdefault.jpg)
4:29
how many support conversations should you review? – part 1: guidelines [online course]
-
8:04
overview of zendesk qa
-
![what categories to use for customer service qa? – part 1: category options [online course]](https://i.ytimg.com/vi/Sp_8T7ZkqAg/mqdefault.jpg)
4:45
what categories to use for customer service qa? – part 1: category options [online course]
-
11:31
it: interview question: tell me about yourself (experience or no experience)
-
41:10
how to leverage ai in customer service qa with klaus 👾
-
11:23
q&a #1 - mics, recorders, speakers...more than simple gear questions
-
4:50
what is customer service quality assurance? definition
-
![how many support conversations should you review? — part 2: examples [online course]](https://i.ytimg.com/vi/viuvkcAD7LQ/mqdefault.jpg)
4:39
how many support conversations should you review? — part 2: examples [online course]
-
1:25
say hello to coaching sessions 👋
-
8:56
klaus' conversation insights explained
-
1:12
automatically review support conversations with autoqa – powered by klausgpt
-
2:29
what is zendesk relate? q&a with ken jee and nicole saunders
-
1:43
this is klaus.
-
8:14
overview of klaus for agents
-
![setting up the purr-fect customer service review program [course trailer]](https://i.ytimg.com/vi/PjVW3_6_bKA/mqdefault.jpg)
0:57
setting up the purr-fect customer service review program [course trailer]
-
![how to communicate your support qa program to the team — part 1: pre-launch [online course]](https://i.ytimg.com/vi/BLXBp1Tl40E/mqdefault.jpg)
7:28
how to communicate your support qa program to the team — part 1: pre-launch [online course]
-
![ai's impact on the qa specialist role in customer support [podcast]](https://i.ytimg.com/vi/pWIqPzYhiEI/mqdefault.jpg)
1:31
ai's impact on the qa specialist role in customer support [podcast]
-
3:23
zendesk qa for voice and ai agents | zendesk product spotlight